If you do not allow for Location Permissions the first time the app requests, you will need to go to the Settings function of the iPhone and enable the Location Permissions for our app. If not done, the app will not connect to your cameras with confidence and will likely fail. We store this location information only on your phone, not in the cloud.
WHAT TO DO
If you are reaching this screen from the app, then you should simply follow the link to the Settings screen and give the "While Using the App" permission.
If you are doing this from the main iPhone menus, then you should:
- Go to Settings
- Scroll down to the OWLR app you have installed
- Open that choice and go to Location
- Choose "While Using the App"
With an increased focus on privacy, Apple and Google both have chosen to lock down specific network details of the phone from all applications. With the launch of Android 10 and iOS 13, both operating systems now require us to request from you the wifi details in order to work with your home network.
In order to maintain privacy, we focus on keeping all of your personal details (e.g. camera name, password, wifi network) on your phone and not in our servers. This is to ensure that no video data or passwords are shared with our servers and only YOU can connect to your cameras.
To do this, we need the ability to identify when the app is in your home network - where you cameras are located. To do so, we need the details on your wifi network name so we can tell when you are home (and use the local IP address) or outside your home (and use the external IP address).
Thus, in order to ensure connectivity without using an outside source (like a peer-to-peer connection or a sentinel service), we need the app to be able to see the wifi name and details for this to work effectively.
If we do not have this permission, it is very likely that the cameras will not connect if you:
- try to connect from another home
- try to connect via your mobile network
- try to connect from work
- try to connect when you change the wifi SSID name