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Motion Alert Questions / FAQ

What is OWLR Motion Alerts?

OWLR Motion Alerts are an interface on the OWLR family of apps that allows users to control Motion Detection for their IP cameras.  While there are often interfaces to control Motion Detection on the cameras themselves, OWLR has focused on making Motion Alerts easier to use, easier to setup and easier to control.  Features that are included in OWLR Motion Alerts include:

  • Integration for sending your motion alerts from your camera to the OWLR servers
  • Push Notification for any Motion Alerts
  • Muting - allowing you to turn off your Motion Alerts for a short period of time from your OWLR app or the Email Notification
  • Animated GIF - we convert the various snapshots into an Animated GIF you better understanding of situation
  • Alert Aggregation - instead of receiving Motion Alerts every 30 seconds, OWLR supports a silence window - making sure that you get the first Motion Alert and then sends the summary of the last five minutes of Motion Alerts in a Summary Email Notification
We also do not store your Motion Alerts or any camera password on our servers -- after an Alert is sent to you, it is deleted from our servers to respect your privacy.

What does OWLR Motion Alerts cost?

  • We offer a 14 Day Free Trial to experience the service which you can opt out of from your app or the various App Stores
  • After the trial, we ask for 99¢ per month or your regional equivalent. This 99¢ will give you access to motion alerts for all of your cameras.

Why does OWLR charge for Motion Alerts?

We (OWLR) are a third party software developer. Rather than charge for our apps, we seek to fund our business through the creation of better services on top of our app and your cameras.  

Sadly, Amazon and other services we use do not give away their services for free and our team can only live on Ramen and parental hand-outs for so long.  To expand our offering (to machine learning for Motion Alerts, to safe and secure storage for your Alert Storage), we need to raise money for the development for future features and projects.

By charging a small amount for our Motion Alerts, we can keep the app ad-free and free to download.

"I can't see the Motion Alerts button":

If your camera supports Motion Alerts and is set up for external access, you should see a small running man on the right-hand side of the Control Panel on our Detail View or on the Settings screen of the camera.

If it is not there, here are some things to check:
  • Does your camera model support motion detection?  Check this [list http://daniel-needs-to-finish/] for the cameras we have confirmed supports motion detection.
  • Is your camera configured for external access?  In order for the OWLR app to control your Motion Alerts, it needs to be able to connect to the camera when you are out of the local network.  If your camera is not configured for external access, then you need to follow this page for how to set it up.

"I'm not receiving Push Notifications for any motion":

  • Is the phone in Do Not Disturb mode?  Make sure you have Push Notifications turned on and that your phone is not in "Do not disturb" mode
  • Is Push Notifications allowed for the OWLR app? Check in the Settings section of your phone to make sure the OWLR app has permission to receive Push Notifications.  
  • Is the Push Notifications turned ON in the OWLR app?  Make sure the Push Notifications button in the Motion Alerts screen for the camera (found within the OWLR app) is turned on and that Motion Alerts is also turned on.

"I'm not receiving any Email Notifications":

  • Is your email in the OWLR Motion Alerts correct? Please check you have entered the correct email address.
  • Is the Email Notifications turned ON in the OWLR app?  Make sure Email Notifications are on in the OWLR app. These can be found under the Motion Alerts Settings screen.

"I'm STILL not receiving any Email Notifications":

[TECHNICAL WARNING!] The following is a little more technical for testing, and we recommend that you try this if you are comfortable with using your camera's web interface.
  • Is there a SMTP Server in the box?  Go to your camera settings page via your browser.  Go to 'Network', and then 'Mail Settings', and check that there is a server specified under 'SMTP Server'
  • Can you send an email? On this page, there should be a "Sender E-mail" test button under 'Mail Settings'. If your camera is connected to the server, you should receive an email once you've done so.

If you do not receive an email after testing you SMTP connection, then we recommend going back to your OWLR app, finding our Feedback button (on the top left or in the About section) and please contact us for more help.

"I'd like to cancel my subscription":

Please know that if you are feeling frustrated, annoyed or angry with the OWLR Motion Alerts, you can get in contact with our Customer Support Team to help.  As a Motion Alerts subscriber, you get priority attention from our team.  However, if you still wish to cancel your subscription, you can do so by following these instructions.

First of all, we are not able to unsubscribe you from our premium services ourselves. This is due to how in-app payments are handled on the Google Play Store and Apple App Store. You will need to unsubscribe via the Store yourself.

To unsubscribe from our Android service:
  • Please enter the Google Play Store.
  • Then go to 'Account'.
  • Go to 'Subscriptions' where you will see a list of your current subscriptions
  • Select the OWLR app from your list of installed apps.
  • Then, select 'Manage Subscriptions' and select 'Cancel'
  • Click on 'SET UP' to unsubscribe.

To unsubscribe on our iOS service:

  • Please enter the iOS OWLR app.
  • Click on the OWLR logo on the bottom right of the screen.
  • Select 'About', then 'Subscriptions', and then 'Manage Subscriptions'. This will take you to the Subscriptions page of your Apple ID
  • Select your Owlr Motion Alerts subscription, and then press 'Unsubscribe'

I still need help:

If you still need help, please get in touch with us using the in app-feedback button or email us here. We are more than happy to help!

Feedback and Knowledge Base