Note: Changed Request title
Definitely something we will be adding in the future.
Workaround/ fix for Android:
VPN are not supported because of the way our app binds to the port.
I personally use a VPN on my Android phone; the way I get around the issue is discovery and setup the camera’s without my VPN turned on. Once you’ve done this and all the camera’s are setup, you can then switch your VPN back on.
I’ve only tested this on my phone (Samsung S6), as the other devices in the office do not have VPN setup on them, so this isn’t a guaranteed fix.
An error occurred while saving the commentRick commented
I will post this for anybody who might find it useful. I use a vpn to access my home network from anywhere. When I am on wifi (at work) using Openvpn I can use this app to view my cameras live. I found that when I was only on cellular data I couldn't see the cameras. The reason being that the app only looks for the external IP address when on cellular data. Unless you have port forwarding on it will never find the cameras. I dont use port forwarding because that would defeat the purpose of the vpn. The work around is to populate BOTH the internal and external ip address with the same INTERNAL ip address of your cameras. This way even when you are connected via cellular data it will look for your internal IP address and work.